Refund policy
At Zayvani.com, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience throughout Pakistan. If you experience an issue with your order, our team is here to help.
7-Day Return Policy
You may request a return within 7 days of receiving your order.
To be eligible for a return:
-
The product must be unused, unworn, and in its original condition.
-
The product must include its original packaging, accessories, tags, manuals, and other items received with it.
-
You must provide your order number and proof of purchase.
-
The return request must be submitted within 7 days of delivery.
Products that are used, damaged after delivery, altered, or returned without their original packaging may not be accepted.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
-
Damaged during delivery
-
Defective
-
Different from what you ordered
-
Missing an important part or accessory
please contact us as soon as possible after receiving your parcel.
We may request clear photos or a short video of the product, packaging, shipping label, and the issue so that we can verify your claim.
After verification, we may offer an appropriate solution such as a replacement, exchange, or refund.
If the mistake is from our side or the product arrives damaged or defective, we will assist you with the return process.
Change-of-Mind Returns
If you simply change your mind after receiving the product, you may request a return within the 7-day return period, provided the item meets our return conditions.
Return courier charges for change-of-mind returns may be the responsibility of the customer.
Any applicable delivery or return charges will be communicated before the return is processed.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened or used, including where applicable:
-
Personal care and hygiene products
-
Undergarments or intimate products
-
Used cosmetics or beauty products
-
Perishable products
-
Customized or personalized products
-
Products damaged due to misuse
-
Items returned without original packaging or accessories
If a particular product has special return conditions, those conditions may also be mentioned on its product page.
Return Process
To request a return, contact our customer support team with:
-
Your full name
-
Order number
-
Phone number used for the order
-
Reason for return
-
Photos or video of the product if there is a defect, damage, or incorrect item
Please do not send a product back before receiving return instructions from our customer support team.
Refunds
Once we receive and inspect the returned product, we will inform you whether your refund has been approved.
If approved, your refund will be processed using an available refund method agreed with you.
For Cash on Delivery (COD) orders, refunds may be processed through an available bank transfer, mobile wallet, or another mutually agreed payment method.
Processing times may vary depending on the payment or banking service used.
Refund Amount
For approved returns caused by a defective, damaged, or incorrect product, the eligible purchase amount will be refunded according to the resolution provided by our support team.
For change-of-mind returns, any applicable return courier charges may be deducted from the refundable amount where relevant.
Exchanges
If you need a replacement due to a damaged, defective, or incorrect item, please contact us within the 7-day return period.
Exchange availability depends on product stock. If a replacement is unavailable, we may offer a refund instead.
Order Cancellations
If you want to cancel your order, contact us as soon as possible.
Orders can generally be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible and the normal return process may apply after delivery.
Refused COD Orders
We request customers to place orders carefully and provide accurate contact and delivery information.
Repeated refusal of confirmed COD orders may affect our ability to accept future COD orders from the same customer, phone number, or delivery details.
Delivery Time
We normally aim to deliver orders within 3–5 business days, although delivery times may vary depending on location, courier service, public holidays, weather conditions, or other circumstances outside our control.
Contact Us
For returns, refunds, exchanges, or order-related questions, contact:
Zayvani.com
Peshawar, Pakistan
Phone: 0334 0515471
Email: info.zayvani@gmail.com
Website: Zayvani.com
Important
By purchasing from Zayvani.com, customers agree to this Return & Refund Policy and any product-specific conditions clearly displayed at the time of purchase. Nothing in this policy is intended to limit any rights that customers may have under applicable law.