Terms of service

Welcome to Zayvani.com. These Terms of Service govern your use of our website and your purchase of products from us. By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service.

Throughout these Terms, “Zayvani,” “we,” “us,” and “our” refer to Zayvani.com, and “you” or “customer” refers to any visitor, user, or purchaser using our website.

Please read these Terms carefully before using Zayvani.com.

1. Online Store Terms

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement or are using the website with the permission and supervision of a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not attempt to introduce viruses, malicious code, harmful software, or any technology intended to interfere with the operation or security of our website.

A violation of these Terms may result in suspension or termination of access to our services.

2. General Conditions

We reserve the right to refuse service, cancel orders, restrict access, or limit quantities where reasonably necessary, including in cases of suspected fraud, misuse, repeated refusal of confirmed COD orders, inaccurate information, or violation of these Terms.

We may update, modify, suspend, or discontinue any part of our website or services without prior notice where appropriate.

Your use of Zayvani.com is subject to these Terms as well as our other applicable policies.

3. Products and Services

Zayvani.com is a general online store offering products across multiple categories.

We make reasonable efforts to display product information, specifications, images, descriptions, colors, and sizes accurately. However, the appearance of colors or products may vary depending on your device, screen settings, lighting, supplier updates, or manufacturing variations.

Product packaging, design, specifications, or appearance may occasionally differ slightly from website images where the essential nature and function of the product remain the same.

We reserve the right to:

  • Add or remove products

  • Change product descriptions

  • Limit quantities

  • Discontinue products

  • Update product specifications

  • Restrict sales where reasonably necessary

All products are subject to availability.

4. Prices

Prices displayed on Zayvani.com are shown in Pakistani Rupees (PKR) unless otherwise stated.

We may change product prices at any time without prior notice. However, once an order has been accepted at a confirmed price, we will generally honor that price unless there is an obvious pricing, technical, or listing error.

Promotions, discounts, bundles, and special offers may be subject to separate conditions and may be withdrawn or modified.

5. Cash on Delivery

Zayvani.com offers Cash on Delivery (COD) on eligible orders within Pakistan.

Customers are responsible for:

  • Providing a valid phone number

  • Providing a complete and accurate delivery address

  • Being available to receive the parcel

  • Paying the applicable amount to the courier at delivery

We may contact you by phone, SMS, WhatsApp, or another available method to verify your COD order before dispatch.

Orders that cannot be verified may be delayed or cancelled.

Repeated refusal of confirmed COD parcels, intentionally incorrect information, or suspected fraudulent ordering may result in restrictions on future COD orders.

6. Order Acceptance and Cancellation

Submitting an order does not automatically guarantee acceptance.

We reserve the right to cancel or refuse an order for reasonable reasons, including:

  • Product unavailability

  • Pricing or listing errors

  • Incomplete or incorrect customer information

  • Failed COD verification

  • Suspected fraud or misuse

  • Delivery restrictions

  • Technical errors

  • Unusual or excessive order quantities

If you wish to cancel your order, contact us as soon as possible.

Orders may generally be cancelled before dispatch. Once an order has been shipped, cancellation may no longer be possible and our Return & Refund Policy may apply.

7. Shipping and Delivery

We provide free delivery across Pakistan, unless a different delivery condition is clearly stated for a particular product, order, or location.

Our usual estimated delivery time is:

3–5 business days

Delivery times are estimates and may be affected by circumstances such as:

  • Courier delays

  • Remote delivery locations

  • Public holidays

  • Weather conditions

  • Security situations

  • Road closures

  • Incorrect addresses

  • Customer unavailability

  • Events outside our reasonable control

A delay in delivery does not automatically entitle a customer to compensation where the delay results from circumstances outside our reasonable control.

8. Delivery Information

Customers are responsible for providing accurate:

  • Full name

  • Mobile number

  • Address

  • City

  • Area

  • Nearby landmark where useful

Zayvani.com is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned because the customer was unavailable or provided incorrect information, additional conditions may apply before redispatch.

9. Returns and Refunds

We offer a 7-day return policy, subject to the conditions explained in our Return & Refund Policy.

Customers should review our Return & Refund Policy before purchasing.

Returned products generally must be:

  • Unused

  • Unworn where applicable

  • In their original condition

  • In original packaging

  • Complete with accessories, manuals, tags, and included items

Different conditions may apply to damaged, defective, incorrect, hygiene-sensitive, personalized, or non-returnable products.

Our Return & Refund Policy forms part of these Terms of Service.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, contact us within the applicable return period.

We may request:

  • Photos

  • Videos

  • Packaging images

  • Courier label images

  • Order information

This information helps us verify and resolve the issue.

Depending on the circumstances, an approved claim may result in a replacement, exchange, refund, or another appropriate resolution.

11. Accuracy of Information

We try to keep information on our website accurate and current. However, product details, pricing, availability, promotions, specifications, or other content may occasionally contain errors or omissions.

We reserve the right to correct such errors and update information where necessary.

Where an obvious error materially affects an order, we may contact the customer to confirm the corrected information or cancel the affected order.

12. Promotional Offers

Promotions, coupons, discounts, bundles, or special campaigns may:

  • Have expiry dates

  • Apply only to selected products

  • Require minimum order values

  • Be limited to one use per customer

  • Be subject to stock availability

  • Not be combined with other offers

We may modify or discontinue promotional campaigns where reasonably necessary.

13. Intellectual Property

Unless otherwise stated, the content available on Zayvani.com, including our:

  • Brand name

  • Logo

  • Website design

  • Graphics

  • Text

  • Product presentation

  • Marketing materials

  • Original photographs

  • Layouts

is owned by or licensed to Zayvani.com.

You may not reproduce, copy, sell, distribute, modify, or commercially exploit our protected content without prior permission.

14. Third-Party Services

Our store may use third-party services such as:

  • Shopify

  • Courier companies

  • Payment providers

  • Analytics services

  • Communication tools

  • Social media platforms

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent actions, availability, content, or policies of third-party platforms except to the extent required by applicable law.

15. Third-Party Links

Our website may contain links to external websites.

We do not necessarily control or endorse the content, products, security, or privacy practices of third-party websites.

Customers should review the terms and policies of external websites before providing personal information or making purchases through them.

16. Customer Reviews and Content

If you submit reviews, photographs, feedback, testimonials, suggestions, or other content to us, you confirm that:

  • The content is accurate to the best of your knowledge

  • You have the right to submit it

  • It does not infringe another person's rights

  • It is not unlawful, abusive, fraudulent, or misleading

Where permitted, we may use genuine customer feedback for improving or promoting our services.

We reserve the right to moderate or remove content that violates our policies or applicable law.

17. Personal Information

Your submission and use of personal information through Zayvani.com is governed by our Privacy Policy.

We may use customer information as reasonably necessary to:

  • Process orders

  • Arrange delivery

  • Verify COD orders

  • Provide customer service

  • Handle returns and refunds

  • Prevent fraud

  • Communicate relevant order information

Please review our Privacy Policy for more information.

18. Prohibited Uses

You may not use Zayvani.com to:

  • Commit fraud

  • Submit false orders

  • Impersonate another person

  • Provide intentionally false information

  • Attempt unauthorized access to our systems

  • Spread malicious software

  • Scrape or copy protected website content without authorization

  • Harass or threaten others

  • Violate intellectual property rights

  • Violate applicable laws or regulations

We may restrict access where we reasonably believe misuse has occurred.

19. Disclaimer of Warranties

We aim to provide reliable services and quality products, but we cannot guarantee that our website will always operate without interruption, delay, or technical error.

To the extent permitted by applicable law, our services and website are provided without warranties beyond those expressly stated by us or required by law.

Nothing in these Terms is intended to exclude any consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the extent permitted by applicable law, Zayvani.com will not be responsible for indirect, incidental, or consequential losses arising from use of the website, delivery delays outside our reasonable control, or misuse of products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Customers should use products according to their instructions, warnings, intended purpose, and reasonable safety precautions.

21. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website, violation of these Terms, infringement of another person's rights, or fraudulent activity.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. Termination

We may suspend or terminate access to our services where a customer materially violates these Terms, engages in fraudulent behavior, abuses our systems, or uses our services unlawfully.

Obligations arising before termination may continue where applicable.

24. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

  • Any applicable product-specific conditions

form the agreement governing your use of Zayvani.com and purchases from our store.

25. Governing Law

These Terms will be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer rights or legal requirements that apply.

26. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on Zayvani.com with an updated revision date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

27. Contact Information

Questions about these Terms of Service may be sent to:

Zayvani.com
Peshawar, Pakistan
Phone: 0334 0515471
Email: info.zayvani@gmail.com
Website: Zayvani.com